![]() Press Win + I to open Setting, and then locate Update & Security. ![]() If the results show “OK”, then Easy Connect is available. Enter the following command line and then press Enter. Search cmd in the search box, right-click “Command Prompt “and then choose “Run as administrator” to open it. After that, the issue "Easy Connect not available on Windows 10" can be easily removed. Double-click on “Peer Name Resolution Protocol”, and then select “Start” under the service status. Scroll down and locate “ Peer Name Resolution Protocol”. Press Win + R and then enter “services.msc” in the box, hit OK. Here we introduce 3 useful methods for you to fix Remote Assistance Easy Connect isn't available, covering enabling Peer Name Resolution Protocol to allow Internet hosts to publish "peer names" and corresponding IPv6 addresses, running CMD to change the server and checking for update on the PC with lower Windows version Method 1. How to fix Remote Assistance Easy Connect greyed out? The default system needed by Easy Connect is by default disabled. You'll need to change the server used by Easy Connect for IPv6 address translation. Two different versions of computers connected to Remote Assistance. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7 or Windows 10 (according to the above case). Therefore Remote Assistance easy connect greyed out. Access to the Internet is limited. It is said that Internet access may be restricted if you are on a corporate network. ![]() Why can’t I use Easy Connect in Remote Assistance? However, on Windows 11, when running msra.exe, the 'Easy Connect' option is greyed out, and it cannot be selected. ![]() On Windows 7, I can start Remote Assistance with Easy Connect and I receive the password. However, I prefer to use the "Easy Connect" which seems to be more convenient. When using the invitation file, Remote Assistance works fine. ![]() "I use two computers, Windows 7 and Windows 11, to connect to Remote Assistance. My Remote Assistance Easy Connect Greyed out ![]()
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